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Assistance Phone Numbers

When a claim happens, the first thing to do is call. Here's who to call, and in what order.

Call us

We're your broker: if you're not sure who to call, start here and we'll put you in touch with the insurer and open the claim report.

922 235 203922 254 798610 651 545 WhatsApp 667 420 381

Roadside assistance

Call the assistance number of your motor policy's insurer: it appears on the back of your payment receipt, in your policy schedule and in your e-client area. Have your registration plate, policy number and exact location to hand.

  • Registration plate and policy number
  • Exact location and condition of the vehicle
  • If anyone is injured, call 112 first

Home assistance

For a domestic emergency — a water leak, an electrical fault, a lock — use the assistance number on your home or community policy. If the damage can be contained (turning off the water supply, switching off the power), do so before calling.

  • Policy number and address
  • What happened and since when
  • Photos of the damage, if possible

Medical assistance

Your health policy will have an emergency number and an authorisations number. For a life-threatening emergency, always call 112 first.

  • Your health insurer's card
  • Nearest affiliated centre
  • Prior authorisation if the test requires it

Business and shop claims

Call us. In a multi-risk, liability or transport claim, how the report is opened and documented shapes everything that follows.

  • Date, time and cause of the claim
  • Estimated extent of the damage
  • Invoices, delivery notes and photos

The specific assistance number depends on which insurer holds each policy, and appears in your policy schedule and your e-client area. Just below you'll find the directory by insurer and line of business; if yours isn't listed, call us and we'll give it to you right away.

Phone directory by insurer

Search for your insurer and your policy's line of business. If your insurer isn't listed or the number has changed, call us and we'll give it to you right away.

28 insurers · 142 phone numbers

La Prevision Mallorquina De Seguros, S.A.

Surne Mutua De Seguros y Reaseguros a Prima Fija